Our repair instructions

Do we always know exactly what to do in each and every repair and service case? Given the variety and complexity of vehicles nowadays, no workshop can do this anymore. Trainmobil’s Repair Online offers detailed step-by-step instructions to help workshops achieve their goals.

Physics teachers still like to hand out collections of formulae in class with a cliché saying: “You don’t have to know how to do it, you just have to know where to find it.” The same applies in the workshop, although: depending on the topic, automotive professionals should of course already know how to do it” At least the basics should be in place. The team works on these in day-to-day operations or is shown them in practical training sessions. However, it is also a fact that no two vehicles are the same today – and memorising all the details is simply not possible. “Manufacturer information could help in this case, but companies often simply don’t have access to it,” explains Markus Guinand, Project Leader of Technical Editing at Trainmobil. “There are also other instructions circulating on the internet, which are sometimes simply wrong, but are usually at least vaguely worded or peppered with worthless statements such as: ‘Be careful not to break off any plastic clips when removing the screen’. Where exactly such clips are located is all too often concealed.” So, it’s good when vehicle professionals know where to look, clearly and comprehensibly, in the digital service guides repair instructions from Trainmobil.

The necessary expertise directly on the vehicle

Trainmobil’s repair instructions explain various repair and service cases step-by-step. They can be accessed via the Trainmobil website or in the Trainmobil app, which is available for Android and Apple devices. The highlight: with the Trainmobil repair instructions, specialists have the necessary expertise for the repair right where they need it: directly on the vehicle. Each topic is prepared down to the smallest detail. The instructions start with an overview page on which users can see how long the work will take, how complex it is and which additional tools are required. A progress bar shows how far the repair process has progressed at all times. Navigation through the various steps is intuitive. Most importantly, multimedia elements make the necessary expertise literally tangible. The instructions feature informative texts, zoomable images, detailed videos, interactive 3D models and augmented reality objects. “This allows users to copy all the steps described in the instructions directly on the vehicle with their tablet or smartphone in hand,” explains Guinand.

Knowledge for professionals and newcomers

Because the team at Trainmobil has taken great care to explain every crucial point in detail, even those who have never carried out a comparable repair before will manage it with the Trainmobil repair instructions. This also makes the instructions a valuable tool for familiarising trainees with various practical steps. There are now instructions on dozens of different topics, from the maintenance of digital service booklets, air conditioning service or the voltage disconnection of various e-models to stone chip repairs. “The master craftsman can hand the apprentice the tablet and say: ‘Try it out! I’ll look over your shoulder.” explains Guinand. In the end, both will learn something from it. Professionals and newcomers alike benefit from the Trainmobil repair instructions. “Workshop professionals not only refresh their expertise, but also learn valuable background information for everyday life. Let’s take the example of sensor calibration. In the diagnostic tester, for example, it says: ‘Now compress the vehicle. Does that mean brake gently? Or shake the vehicle? The Trainmobil repair instructions on this topic are unambiguous and show the step in a video – so that everyone really understands what is meant,” says Guinand. There’s no doubt that such detailed instructions would have been really helpful for the last physics exam.