Privacy Policy

The protection of your personal data and your right to informational self-determination have always been of great importance to Trainmobil, Trainings für Praktiker GmbH. In the following, we would like to inform you in accordance with Art. (13), (14) and (21) of the European General Data Protection Regulation (GDPR) about how your personal data is processed by us and what rights you have as a data subject. The following general information is valid from 25.05.2018, replaces any previous information and will be updated as required. The current version can be viewed at www.trainmobil.de/datenschutzerklaerung

Trainmobil, Trainings für Praktiker GmbH
Schnackenburgallee 49, 22525 Hamburg
Handelsreg. Hamburg HRB 76462,

Managing Directors: Thomas Kock and André Götze (hereinafter: “We”) as operators of the website https://www.trainmobil.de are responsible for the personal data of customers and visitors to the website (hereinafter: “You” or “Buyer”) within the meaning of the General Data Protection Regulation (“GDPR”).

The data protection officer of Trainmobil, Trainings für Praktiker GmbH is:

Dr. Frank Kirstein
Schnackenburgallee 49
22525 Hamburg
Tel.: +49 (0) 40/897206-100
E-Mail: info@trainmobil.de

We protect your privacy and your private data. We collect, process and use your personal data in accordance with the content of this Privacy Policy and the applicable data protection regulations, in particular the GDPR and the ePrivacy Regulation. These data protection provisions regulate which personal data we collect, process and use about you. We therefore ask you to read the following information carefully. “Processing” means any operation or set of operations which is performed on personal data, whether or not by automated means.

Collection of personal data
Personal data within the meaning of these data protection provisions is all information that relates to an identified or identifiable natural person (hereinafter “data subject”). This includes your name, e-mail address, and, if applicable, your address, telephone number, credit card, account details and VAT details if you are a registered trader.
Personal data also includes information about your use of our website. In this context, we collect the following personal data from you: Information about your visits to our website, such as the extent of data transfer, the location from which you retrieve data from our website and other connection data and sources that you retrieve. This is usually done through log files and cookies. Further information on data processing when visiting our website can be found on the website under the menu item “Data protection”.
In principle, your personal data will be deleted within the statutory deletion periods. If we collect your IP address, it will only be stored for the duration of your use of the website and then immediately deleted or anonymized by shortening it. The remaining data is stored for a limited period of time depending on the following criteria:

  • Personal master data such as name, date of birth, place of birth, nationality, job title and industry affiliation
  • Contact and address data such as address, registration address if different, e-mail address, telephone and fax numbers
  • Bank details, other account data and payment data
  • Tax data such as tax and/or VAT ID
  • Order data such as type and quantity of goods ordered, or services used
  • Creditworthiness information and payment terms
  • Data due to complaints
  • Identification and authentication data such as ID card data, signature, company stamp and passwords
  • Historical data on the business relationship with Trainmobil and affiliated companies
  • Advertising and sales data including target group-specific information
  • Data in the context of ongoing contact maintenance or business initiation, such as data on communication that has taken place, including date, time and purpose
  • Copies of correspondence, if this is in writing, by e-mail or by fax.

Purpose of use and legal basis
We use your personal data for the following purposes:

  • To provide the services you have requested
  • To ensure that our website and the catalogs it contains are presented to you in the most effective and interesting way possible
  • To fulfill our obligations arising from any contracts entered between you and us
  • To enable you to participate in interactive offers if you wish to do so
  • To inform you about changes to our services.

Regarding your personal data, we will comply with the relevant statutory provisions, particularly the General Data Protection Regulation (GDPR). Your personal data will be collected, stored, processed and used by us if necessary for the establishment, execution or termination of a contractual relationship. Any further collection, storage, processing and use of personal data will only take place if this is required or permitted by law or if you have given your consent. We would like to point out that the collection, processing and use based on Art. 6 para. 1 lit. (b) GDPR of, among other things, the name of your employee authorized to place orders, consumer or entrepreneurial status, address, date of birth and bank details are required to carry out pre-contractual measures such as registration as a new customer and fulfillment of contracts concluded with you. Without providing this personal data, it is not possible to place an order or register as a customer with us.

Automated decision-making in individual cases, including profiling
You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. This does not apply if the decision:
(1) is necessary for the conclusion or performance of a contract between you and us
(2) is authorized by Union or Member State law to which the controller is subject, and which also lays down suitable measures to safeguard your rights and freedoms and legitimate interests; or
(3) with your express consent.
However, these decisions may not be based on special categories of personal data pursuant to Art. 9 (1) GDPR, unless Art. 9 (2) (a) or (g) GDPR applies, and appropriate measures have been taken to protect the rights and freedoms and your legitimate interests. With regard to the cases referred to in (1) and (3), the data controller shall implement suitable measures to safeguard your rights and freedoms and legitimate interests, at least the right to obtain human intervention on the part of the controller, to express your point of view and to contest the decision.
As part of the initiation of business relationships, we are entitled – to the extent permitted by law – to check the risk of payment defaults on the part of the buyer for the purpose of deciding on the establishment, execution or termination of the purchase contract.
In this respect, probability values for the customer’s future behavior are collected and processed. The buyer’s address data and credit rating data from credit agencies are also used to calculate these probability values.
We use the services of credit agencies, such as SCHUFA Holding AG (Wiesbaden), or other third parties for the check and transmit your data to them or request it from them for this purpose.
The collection, processing and use of data for this purpose is based on Art. 6 para. 1 lit. (b) GDPR. Within this legal framework, we are also entitled to transfer the buyer’s data to third parties if and insofar as this is necessary for the implementation of pre-contractual measures and fulfillment of this contract (e.g. for shipping, invoicing or customer service) in accordance with Art. 6 Para. 1 lit. (b) GDPR or fulfillment of a legal obligation within the meaning of Art. 6 Para. 1 lit. (c) GDPR. If necessary, we may also forward this data – to the extent permitted by law – to third parties (e.g. debt collection companies) for the purpose of debt enforcement in accordance with Art. 6 para. 1 lit. (b) and/or (f) GDPR.

Data security
All information that you transmit to us is stored on servers within the European Union. Unfortunately, the transmission of information via the Internet is not completely secure, which is why we cannot guarantee the security of data transmitted to our website via the Internet. However, we take technical and organizational measures to protect our website and other systems against loss, destruction, access, modification or dissemination of your data by unauthorized persons. In particular, your personal data is transmitted to us in encrypted form. We use the SSL (Secure Socket Layer) coding system.
No disclosure of your personal data. We do not disclose your personal data to third parties unless you have consented to the disclosure of data or we are entitled or obliged to disclose data on the basis of statutory provisions and/or official or court orders. In particular, this may involve providing information for the purposes of criminal prosecution, averting danger or enforcing intellectual property rights.

Newsletter
The newsletter is sent out based on the registration to receive the website’s newsletter. It is possible to subscribe to a free newsletter on our website. When registering for the newsletter, the data from the input screen, i.e. the user’s name with title and email address, is transmitted to us. In addition, the following data is collected during registration: (1) IP address of the accessing computer (2) Date and time of registration. Your consent is obtained for the processing of the data during the registration process and reference is made to this privacy policy.
The newsletter may also be sent based on the sale of goods or services as part of an existing business relationship. If you purchase goods or services on our website and enter your e-mail address, we may subsequently use it to send you a newsletter. In such a case, only direct advertising for our own goods or services will be sent via the newsletter. No data will be passed on to third parties in connection with the data processing for sending newsletters. The data is used exclusively for sending the newsletter.
The legal basis for the processing of data after registration for the newsletter is Art. 6 para. 1 lit. (a) GDPR if the buyer has given consent. The legal basis for sending the newsletter as a result of the sale of goods or services is Section 7 (3) UWG. The purpose of collecting your email address is to deliver the newsletter. The collection of other personal data as part of the registration process serves to prevent misuse of the services or the email address used.
The subscription to the newsletter can be canceled by the recipient at any time. For this purpose, each newsletter contains a corresponding link to unsubscribe from the newsletter. This also makes it possible to withdraw consent to the storage of personal data collected during the registration process. Your e-mail address will then be blocked from receiving the newsletter in the context of an existing or previously existing customer relationship and deleted in all other cases.

Data protection and third-party websites
The website may contain hyperlinks to and from third-party websites. If you follow a hyperlink to one of these websites, please note that we cannot accept any responsibility or guarantee for third-party content or data protection conditions. Please check the applicable data protection conditions before you transmit personal data to these websites.

Changes to this privacy policy
We reserve the right to amend these data protection provisions at any time with effect in the future. A current version is always available on the website. Please visit the website regularly and inform yourself about the applicable data protection provisions.

Your rights and contact
You may object to any use of your personal data (I) for the necessary performance of a task carried out in the public interest or in the exercise of official authority vested in us or (II) for the necessary safeguarding of our legitimate interests or those of a third party – as may be the case after the above transfer to a credit agency – in accordance with Art. 21 para. 1 GDPR at any time by informally notifying the seller. If, in such a case, we are unable to demonstrate overriding compelling legitimate grounds for the use of the data, we will no longer use the data concerned for these purposes after receiving the objection. We would like to point out that in such a case, for example, the ordering functions or payment methods may be restricted.
You can also object to any use of your personal data for direct marketing purposes in accordance with Art. 21 para. (2) GDPR at any time free of charge by sending us an informal notification. Once we have received your objection, we will no longer use the data concerned for these purposes.
You have extensive rights with regard to the processing of your personal data. Subject to the legal requirements, we will provide you with information about the personal data stored about you free of charge upon request. You also have the right to request the correction, deletion, restriction of processing or transfer of your data to a third party in accordance with the legal requirements. You can also request a restriction of processing and have a right to object and a right to data portability. If you wish to assert one of your rights and/or receive more information about this, please contact us at info@trainmobil.de.
You also have the right to lodge a complaint with a supervisory authority. If you have any questions, comments or requests regarding the collection, processing and use of your personal data by us, please also contact us using the contact details provided.

Special information for visitors to the website

Trainmobil, Trainings für Praktiker GmbH also attaches great importance to the protection of your personal data when providing the website. In this data protection declaration, we inform visitors to our website about the collection, use, disclosure, storage and protection of your personal data. You can use the Trainmobil website without providing any personal data.

“Personal data” means any information relating to an identified or identifiable natural person (hereinafter ‘data subject’). Processing” means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means. This Privacy Policy applies to all websites, applications, services or tools of Trainmobil (hereinafter “Services”) in which reference is made to this Privacy Policy, including access via mobile devices.

The controller responsible for the processing of personal data on our website is Trainmobil, Trainings für Praktiker GmbH, Schnackenburgallee 49, 22525 Hamburg, Handelsreg. Hamburg HRB 76462, hereinafter referred to as “Trainmobil”. Contact: info@trainmobil.de, Tel: +49 (0) 40 897206-100.

Training finder (incl. app)

What personal data is required?

Only the first name and surname are stored for the certificates and additionally the date and place of birth for the certificates.

What is done with the data?

The data is used exclusively for the creation of certificates and documents with which you can prove your acquired qualifications.

Will the data be passed on?

Will the data be passed on?
We treat the data confidentially and do not pass it on to third parties. We may be legally obliged to provide authorities and institutions with information about the qualification obtained.

How long will the data be stored?

All certificates are stored for a maximum of 10 years. Beyond that, only certificates that do not lose their validity. Other personal data will be deleted after expiry of the respective legal regulations for the retention of business documents (usually between six and ten years).

Who can see my data?

The workshop through which you were registered for training can view the training courses you have booked and attended, including certificates for all employees, in a password-protected area in the “Training finder”.

How can I view my data?

By using our app, you can access your personally attended and already booked training courses as well as your personal certificates on your mobile device at any time.

If you have any questions, please contact our data protection officer: info@trainmobil.de

We process your data exclusively on the basis of the statutory provisions (GDPR, TMG).

The data protection officer of Trainmobil is:

Dr. Frank Kirstein
Schnackenburgallee 49
22525 Hamburg
info@trainmobil.de
Tel: +49 (0) 40 897206-100

1. Legal basis
The collection and processing of personal data on our website and services is based on Art. 6 (f) EU GDPR. Accordingly, the processing of personal data is permitted if the processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party and such interests are not overridden by the interests or fundamental rights and freedoms of the data subject which require protection by law. The processing of personal data that we store during a visit to our website is carried out for the purpose of maintaining the functionality of the information made generally accessible, such as for the control of functions on the website and their general technical functioning as well as the analysis of the functionalities and page control of the website. Our concern within the meaning of the GDPR (legitimate interest) is the improvement of our offer and our website. As the privacy of our users is important to us, the user data is pseudonymized. We therefore comply with the interests of website visitors as data subjects by pseudonymizing the data and routinely deleting it within 30 days.

2. Cookies
Our website uses so-called cookies. These are small text files that are stored on your end device with the help of the browser. They do not cause any damage. The setting of cookies only takes place after separate instruction and consent by the visitor. We use cookies to make our website more user-friendly. Some cookies remain stored on your end device until you delete them. They enable us to recognize your browser on your next visit. If you do not want this, you can set up your browser so that it informs you about the setting of cookies and you only allow this in individual cases. You can also delete cookies in your browser settings. If you deactivate cookies, the functionality of our website may be restricted.

3. IP addresses
Your IP address is recorded, but immediately pseudonymized by deleting the last 8 bits. This means that only a rough localization is possible.

4. Contact with us
If you contact us using the form on the website or by e-mail, the data you provide will be stored by us for six weeks to process your inquiry and in the event of follow-up questions. We will not pass on this data without your consent; in particular, we will not pass it on for advertising purposes.

5. Google Analytics
Our website uses Google Analytics, a web analytics service provided by Google Inc, (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA). This makes it possible to assign data, sessions and interactions across multiple devices to a pseudonymous user ID and thus to analyze the activities of a user across devices. Google Analytics also uses cookies, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of our website is usually transferred to a Google server in the USA and stored there. Trainmobil, Trainings für Praktiker GmbH only uses Google Analytics in the form of IP anonymization on the website. This means that your IP address is shortened by Google. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data. On behalf of the operator of this website, Google will use this information to evaluate your use of the website, to compile reports on website activity and to provide other services relating to website activity and internet usage to the website operator. Our legitimate interest in data processing also lies in these purposes. The legal basis for the use of Google Analytics is Section 15 (3) TMG and Art. 6 (1) (a), Art. 7 GDPR. The data sent by us and linked to cookies, user identifiers (e.g. user ID) or advertising IDs are automatically deleted after 14 days. Data that has reached the end of its retention period is automatically deleted once a month. You can find more information on terms of use and data protection at www.google.com/analytics/terms/de.html or at policies.google.com. In the case of Google Analytics cookies, you can also prevent the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by going to: tools.google.com/dlpage/gaoptout; download and install the browser tool. The setting in the browser “Opt-Out-Cookies” will then prevent the future collection of your data when you visit this website. To prevent Universal Analytics from collecting data across different devices, you must opt out on all systems used.

6. Use of NeoSpace® components with Google Analytics
We use content (3D models, images, videos, text) from INNEO Solutions GmbH, Rindelbacher Str. 42, 73479 Ellwangen (Jagst), Germany, on our website. This involves integrating 3D models and other media files on our website using the software provided by INNEO Solutions GmbH. NeoSpace® in turn uses Google Analytics (provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland), which, however, is integrated here in such a way that no cookies are generated. When you call up a page that has an embedded 3D model, media (3D models, images, videos, text) are loaded from the Internet servers of INNEO Solutions GmbH and/or Trainmobil Trainings für Praktiker GmbH and displayed in the Internet page called up on your computer in your browser.

7. Use of Google Maps with recommendation components
On our website, we use “Google Maps” in combination with the so-called “share function” to make it easier to find our stores. “Google Maps” is a service provided by Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereinafter referred to as ‘Google’. Each time you visit a website on which a Google Maps map is embedded, Google sets a cookie to process your user settings and data when displaying the visited website. Please note that this cookie is not usually deleted when you close your browser, but only expires after a certain period of time unless you delete it manually beforehand. You can prevent this data processing by Google and the loading of embedded content if, for example, you deactivate the “Google Maps” service by deactivating the Java Script function in your browser. The use of “Google Maps” and the information obtained via “Google Maps” is subject to the Google Terms of Use https://www.google.de/intl/de/policies/terms/regional.html and the additional terms and conditions for “Google Maps” https://www.google.com/intl/de_de/help/terms_maps.html

8. Use of YouTube components with extended data protection mode
We use content (videos) from YouTube, LLC 901 Cherry Ave, 94066 San Bruno, CA, USA, a company of Google Inc, Amphitheatre Parkway, Mountain View, CA 94043, USA, on our website. Videos on our website are only integrated with the “ – extended data protection mode – ” option provided by YouTube. When you call up a page that has an embedded video, a preview image is loaded from YouTube’s Internet servers and displayed in your browser on the website called up on your computer. According to YouTube, in “ – extended data protection mode -”, website data is only transmitted to the YouTube server – in particular which of our websites you have visited – when you watch the video. If you are logged in to YouTube at the same time, this information will be assigned to your YouTube member account. You can prevent this by logging out of your member account before visiting our website. Further information on data protection from YouTube is provided by Google at the following link: https://www.google.de/intl/de/policies/privacy/

9. Use of Vimeo components
Content from the provider Vimeo is also integrated on our website. Vimeo is a service of Vimeo LCC, 555 West 18th Street, New York, New York 10011, USA. Each time you access our website, which has an embedded Vimeo video, a preview image is loaded from Vimeo’s Internet servers and displayed in your browser on the website accessed on your computer. If you access our website while you are logged in to Vimeo, Vimeo transmits information about which of our websites you have visited when you watch the video. If you comment on posts on Vimeo, these posts will be assigned to your user account. If you are logged in to Vimeo at the same time, this information will be assigned to your Vimeo member account. You can prevent this by logging out of your member account before visiting our website. Vimeo’s privacy policy provides more detailed information on this, in particular on the collection and use of data by Vimeo: https://vimeo.com/privacy

10. Use of Google Web Fonts
Specially designed fonts, Google Fonts, are used in the design of our websites. Google Fonts is a web design assistant of Google Inc (“Google”). The use of Google Web Fonts means that certain fonts are retrieved from a Google server in the USA when our website is set up. During this retrieval of the font, the Google server is also informed which of our individual web pages you are accessing in order to set up the website in your browser. The IP address of your device’s internet connection is also stored by Google when you access these web pages. You can find more information in Google’s privacy policy, which you can access here: https://www.google.com/fonts#AboutPlace:about and https://www.google.com/policies/privacy/

11. Your rights
In principle, you have the rights to information, correction, deletion, restriction of processing, data portability, revocation and objection. If you believe that the processing of your data violates data protection law or that your data protection rights have been violated in any other way, you can lodge a complaint with a supervisory authority.

12. Deletion periods
Unless a specific deletion period is specified in the above information, the data is generally deleted as follows: If the storage purpose no longer applies or if a statutory storage period expires, the personal data will be routinely blocked or deleted in accordance with the statutory provisions.

13. Right to data portability
You have the right to data portability in accordance with Art. 20 (1) GDPR. This means that you can request that your personal data collected by us be transferred directly to another controller, insofar as this is technically feasible and provided that this does not adversely affect the rights and freedoms of other persons.

14. Automated decisions
Automated decisions in individual cases, including profiling, do not take place when using our website and services.

15. Applications
If you use the contact addresses on our website for an application as an employee, Trainmobil collects and processes the personal data of applicants for the purpose of processing the application procedure. The application and thus also the processing can take place electronically. If an employment contract is subsequently concluded with the applicants, the transmitted data will be stored for the purpose of processing the employment relationship in compliance with the statutory provisions and any existing company agreements. If no employment contract is concluded with the applicants, the application documents will be automatically deleted two months after notification of rejection, provided that the deletion does not conflict with any other legitimate interests of Trainmobil, such as a burden of proof in proceedings under the General Equal Treatment Act (AGG).

16. Customer relationship
If you are interested in a customer relationship with Trainmobil, this will be done in accordance with the information on the processing of personal data set out above. You can also request this via our contact form.

17. Facebook Pixel
This website uses Facebook’s visitor action pixel to measure conversions. The provider of this service is Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland. However, according to Facebook, the data collected is also transferred to the USA and other third countries.
This allows the behavior of site visitors to be tracked after they have been redirected to the provider’s website by clicking on a Facebook ad. This allows the effectiveness of Facebook ads to be evaluated for statistical and market research purposes and future advertising measures to be optimized.
The data collected is anonymous for us as the operator of this website; we cannot draw any conclusions about the identity of the user. However, the data is stored and processed by Facebook so that a connection to the respective user profile is possible and Facebook can use the data for its own advertising purposes in accordance with the Facebook Data Usage Policy. This allows Facebook to place advertisements on Facebook pages and outside of Facebook. This use of the data cannot be influenced by us as the site operator.
The use of this service is based on your consent in accordance with Art. 6 para. 1 lit. (a) GDPR and § 25 para. 1 TTDSG. Consent can be revoked at any time. Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://www.facebook.com/legal/EU_data_transfer_addendum and https://de-de.facebook.com/help/566994660333381.
Insofar as personal data is collected on our website with the help of the tool described here and forwarded to Facebook, we and Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland are jointly responsible for this data processing (Art. 26 GDPR). The joint responsibility is limited exclusively to the collection of the data and its transfer to Facebook. The processing carried out by Facebook after forwarding is not part of the joint responsibility. The obligations incumbent on us jointly have been set out in an agreement on joint processing. The text of the agreement can be found at: https://www.facebook.com/legal/controller_addendum. According to this agreement, we are responsible for providing the data protection information when using the Facebook tool and for the secure implementation of the tool on our website in accordance with data protection law. Facebook is responsible for the data security of Facebook products. You can assert data subject rights (e.g. requests for information) regarding the data processed by Facebook directly with Facebook. If you assert your data subject rights with us, we are obliged to forward them to Facebook.
You can find further information on protecting your privacy in Facebook’s privacy policy: https://de-de.facebook.com/about/privacy/.
You can also deactivate the remarketing function “Custom Audiences” in the settings for advertisements at https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen. You must be logged in to Facebook to do this.
If you do not have a Facebook account, you can deactivate usage-based advertising from Facebook on the website of the European Interactive Digital Advertising Alliance: https://www.youronlinechoices.com/de/praferenzmanagement/.

18. Facebook Custom Audiences
We use Facebook Custom Audiences. The provider of this service is Meta Platforms Ireland Limited, 4 Grand Canal Square, Dublin 2, Ireland.
When you visit or use our websites and apps, take advantage of our free or paid offers, transmit data to us or interact with our company’s Facebook content, we collect your personal data. If you give us your consent to use Facebook Custom Audiences, we will transmit this data to Facebook, which Facebook can use to display suitable advertising to you. Furthermore, your data can be used to define target groups (lookalike audiences) and Facebook processes this data as our processor. Details can be found in the Facebook user agreement: https://www.facebook.com/legal/terms/customaudience.
The use of this service is based on your consent in accordance with Art. 6 para. 1 lit. a GDPR and § 25 para. 1 TTDSG. Consent can be revoked at any time.
Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://www.facebook.com/legal/terms/customaudience and https://www.facebook.com/legal/terms/dataprocessing.